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Joining / your account
Payment
Renting Movies
Problems
Joining / your account
  • Does it matter where I live?
  • Our service is only available in the republic of Ireland, we use "An Post" and deliver to all 26 counties (back to top)


  • What is a rental queue?
  • Your rental queue is a list of films that you would like to see. Place as many films in your rental queue and position them in the priority you would like to see them. All films in a priority group are then sorted alphabetically and are selected as such. We will send out your first available choice in stock (back to top)


  • How do I change my rental queue?
  • You can log on at any time to add new movies to your list or change the order of preference of you movies. (back to top)


  • How many movies can I have in my queue?
  • Your rental queue is unlimited but we strongly suggest that you keep at least 15 titles so as to guarantee a steady flow of movies, especially if you have joined our Platinum service.

    PLEASE KEEP AMINIMUM OF 10 TITLES ON YOUR Rental queue AT ALL TIMES! (back to top)


Payment
  • How much does it cost to join screenclick?
  • The cost is dependent on your movie package. We currently have 5 packages

    The cheapest package is screenclick lite @ €7.99 p/m (Limited to 2 DVDs a month)
    This package caters for lite users

    Bronze @ €12.99 p/m (1 DVDs at any one time) unlimited

    Silver    @ €17.99 p/m (2 DVDs at any one time) unlimited

    Gold      @ €24.99 p/m (3 DVDs at any one time) unlimited

    Platinum @ €31.99 p/m (4 DVDs at any one time)unlimited

    (back to top)


  • What are the payment methods?
  • We currently only accept Visa, Mastercard or Laser Card (back to top)


  • Is there a minimum joining period?
  • No, Your first payment is for your first months credit. You can cancel at any time (back to top)


  • Are my Credit Card and personal details secure?
  • All credit card payments are made via Eurocommerce. They are Ireland's leader in providing secure credit card transactions online (back to top)


  • How do i cancel my subscription
  • You can cancel your subscription up to 2 working days before your expiry date but you must have completed your cancellation as per the terms and conditions prior to your expiry date to prevent being billed a further months subscription.
    To cancel you must log in and follow the instructions under the "Rental Package" section in your profile.(back to top)


Renting Movies
  • How many movies can i rent
  • There is no limit. As soon as we receive your returned DVD we send you out the next available DVD from your rental queue. On joining our silver service 2 DVDs are sent to you. These DVDs can be returned together or seperately and 2 replacement DVDs should be dispatched within 48hrs. If you return a minimum of 2 DVDs per week you should receive a minimum of 8 DVDs per month (back to top)


  • How long can i keep them?
  • There are no late fees (usually €5+ per night from a video shop) - you can keep the DVDs as long as you like once your account is funded - so it's not a problem if you forget to return them. (back to top)


  • How do i recieve my Movies?
  • All DVDs are sent by using An Post's standard post(back to top)


  • How do i return the movies?
  • You return the DVDs in the prepaid envelope that is enclosed with your movie, we pay all the postage (back to top)


  • How long does it take to get my DVDs?
  • 75% of post sent in Ireland reaches its destination within 24 hours with the remainder taking no longer than 2 days. Upon receiving DVDs we will dispatch your next movies immediately!!! If you return a minimum of 2 DVDs per week you should receive a minimum of 8 DVDs per month (back to top)


  • What are the advantages of renting DVDs from screenclick.com?
  • - We stock a range of quality movies the like of which is not available from the major stores - manga, arthouse, foreign etc.
    - There are no late fees
    - We are convenient, saving you having to travel to the video store to collect/return movies.
    - We have a browsable database with more titles than any high street store.
    - If DVDs are promptly returned we are excellent value for money. (back to top)


Problems
  • What happens if i don't recieve my DVD?
  • If a DVD gets delayed in the post simply notify us by email 4 working days after dispatch and we will send a replacement immediately if in stock. If not we will send the highest available film from you're list. Refunds will be offered at management's discretion. We reserve the right to terminate an account if there seems to be a problem with DVDs getting delayed as this should very rarely happen (back to top)


  • What happens if i lose the prepaid envelope?
  • Just send an email to support@screenclick requesting another envelope. (back to top)


  • What do i do if a DVD is unplayable?
  • We offer telephone and email support from 9-4. If a DVD is unplayable, email us ASAP and a replacement will be sent immediately if in stock. If not we will send the highest available film from you're list. Then return the damaged disc in it's packaging (back to top)


  • What do i do if i forget my password?
  • Simply click on "forgot password?" and send us your email address. We will then forward you're a/c details to your email address immediately (back to top)


  • Why are films not sent in the order on my rental queue
  • We try to send your high priority discs first and these will be selected in alphabetical order. Unfortunately we cannot guarantee that a high priority disc will be sent as this depends on availability of DVDs for a particular film. We send will the next available film from your rental queue (back to top)






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